FAQs

Welcome to Shark Support. In order to serve you better, we have assembled the most frequently asked questions from customers. If you have any questions not answered here, please click the contact us link and we will get back to you with an answer.

ORDERS

+How do I place an order online

Shark Watch Co has a huge range of great watches that you can order online from our website .you can browse through our collections listed on the top of the site or you can search by keyword or style number from the search box . To place a product in your shopping cart, from the product page, simply click ‘Add to Cart ‘button Select the 'Continue Shopping' button to continue browsing the website, or the click the 'Checkout' button to go to the checkout page and complete your order.
Remember, by clicking the green cart button in the upper right-hand corner of the screen, you may view your shopping cart at any time. This allows you to add, change, or delete items whenever you like.
When you're ready to complete your order, be sure to review all of the items you've placed in your shopping cart. To checkout, follow the instructions on the screen to finalize your order. You may check out without signing in, create an account, or use an existing account.

+How secure is your website?

The Shark Watch Co processes hundreds of payments daily using the Stripe or PayPal payment gateways. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously. All Card payments are verified by Stripe and or PayPal to prevent fraud activity.

+I don’t live in Australia, Can I still order SHARK products online?

We welcome customers from Australia and from all over the world and supply hundreds of orders daily to locations all over the globe, so yes we do ship our products worldwide.

+What forms of payment and currency do you accept?

We currently accept payments by Visa, MasterCard , PayPal ,Apple pay and American Express Because we are Australia based company, all products are displayed in your local currency, and they will process at checkout in Australian dollars by the payment gateways.

+When will my credit card be charged?

Upon online order placement and approval of your credit card or PayPal, your order will be processed by the system and you card will be charged at that time.

+Why was my credit card payment refused?

Your credit card might be refused for any of the following reasons:
The card may have only expired recently, so check the card expiry date. You may have reached your credit cards daily transaction or total limit. Contact your bank to check you have not exceeded the authorized purchase limits. You may have entered some information incorrectly. Check that you have entered all the required fields correctly. Our Payment gateway fraud filter may have marked your order as fraudulent for some reason. If you are certain that that is not true, please order again with a PayPal account. If you do not have PayPal, or contact us to investigate it for you.

+Was my order successful?

If you were directed to the “Thank You” page after submitting your order, it was successfully received. Once payment is processed, you will receive an order confirmation to the email you provided us at checkout.

+I just placed an order, what happens next?

Firstly, you will receive a confirmation email once you have placed your order stating detailed information of what you have ordered and the amount paid. The rest is on us, the system will start to process your order within a few hours of when you placed the order and submit it thru to the dispatch office for scheduling for shipping. Once your order is ready for dispatch to be shipped out you might be notified by another email that will include all the delivery information and the relevant tracking number for it.

+Can I amend my order?

Contact us as soon as possible if you wish to change or amend your order. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. We cannot guarantee any changes can be made after orders are processed or if already sent for dispatch. It is your responsibility to ensure you check out the correct items and give accurate delivery and shipping info.

Shipping & Delivery

+How much does shipping cost?

We ship our Australian orders with registered express Australia Post and international orders via DHL international you get Free Express Post Shipping with tracking Australia Wide Once your purchase is over $50 and you get Free Express Worldwide Shipping with free tracking once your purchase is over $75 value.

+Does Shark Watch Co ship internationally?

We welcome customers from Australia and from all over the world and supply hundreds of orders daily to locations all over the globe, so yes we do ship our products worldwide.

+Can I use a PO Box address?

Yes, we deliver to Australian PO Boxes. Australia Post will leave a postal note in your PO Box that you have an item to collect that requires a signature.

+Will I have to pay any customs fees?

We are confident that there will be no customs fees due to the size of the order values. However, we are not responsible for any customs fees or import duties as this varies from country to country. If any such costs were required they are buyers responsibility.

+How long will my order take to deliver?

All orders are sent direct to the ordering department and processed within 48 hours of being placed .Australian orders usually arrive within 5-10 business days to your door depending on the delivery address within Australia, some rural areas may take a few days extra to arrive depending on Australia posts service to your area .
International orders usually arrive within 7-30 business days, this delivery time varies depending on your country location and your countries customs departments handling procedures, for example Canadian customs can take up to 10 working days just to release good during busy times after they arrive into the country. But you can rest assured updated tracking information is available to follow and check your purchase every step of the way.

Click here for our full Shipping and Delivery info.

+How do I track my parcel?

You can track your parcel online via the unique tracking number that we send you in the delivery dispatch email we sent you on the Australia Post website or the DHL website we also have a link to our Order Tracking page on our Home Page so you can follow your order updates.

+I've ordered, but I never received my package

Please contact us if you have any doubts about your order. If for some reason your package did get lost or you have not received your order, please contact us quoting your order number and we will be happy to follow it up and get it sorted for you.

Returns & Exchanges

+Can I return or exchange an item, what is your return policy?

Shark are committed to making your total online shopping experience a success and judging by the amount of 5 star reviews we receive we trust that you will be more than happy with your new Shark Watch purchase. So we offer a 30 day 100% iron clad satisfaction guarantee on all our SHARK products purchased from us .You have 30 days from the day you receive the item to return the item for a no questions asked full refund. All you need to pay is the postage cost to return your purchase to us. All refunds will be credited back using the same payment method you originally used to make the purchase. Please see the Return Policy for the complete step by step returns instructions procedure.

+What happen if I receive damaged or incorrect product

All products are carefully checked and inspected, before packing up ready for shipping but sometimes accidents can happen! So in the unlikely event you have received an incorrect or damaged item please contact us so we can get a replacement package out to you as soon as possible. It is the customers' responsibility to inspect all deliveries up receipt of the goods. Any damages resulting from customer cutting package with knives & scissors will not be replaced. Please see the Return Policy for the complete step by step returns instructions procedure.

+How do I return or exchange an item from my order?

For any returns, whether it be incorrect item, damaged item or simply a change of mind, please follow these simple steps below:

1.Package the product to be returned back up and in a well-sealed box preferably the original one it was delivered to you in

2.Print out your original proof of purchase order of the product from the Shark Watch Australia Online Store and place inside the package also writing this number on the delivery address below also to speed up returns processing.

3. Post the product by Registered Post to us at:

The Shark Watch Co

E Commerce Returns –customer order #....................

PO Box 3193 Bassendean Delivery Centre

Western Australia 6942

Please see the Return Policy for the complete step by step returns instructions procedure.

AUTHENTICITY

+ What makes The Shark Watch Co different from other watch brands

SHARK is disrupting the traditional watch industry by reducing complexity, changing existing rules and innovating a better customer service experience direct from the source .SHARK sell quality designed amazing watches that would retail in traditional stores for $300 plus, Yet we sell them for less than $150 and many on promotion for even less than $100, we do this by selling direct online to you , cutting out the agents, wholesalers and expensive retail stores and shipping directly to you from Manufacturer to our worldwide customers. We don’t believe in excessive wholesale and retail markups so we pass those huge cost savings directly onto you bringing on a new age of democratic retail and giving you the opportunity to own unique contemporary luxury watches for less.

+ I found Shark watches online way below the website price?

Only those shark sport watches purchased directly from www.thesharkwatchco.com.au website can provide you with the authenticity and 2-years exclusive warranty offered on genuine shark products; Like all luxury popular brands beware of copies, there are many sellers on the internet selling cheap fake knockoff copies of our watches direct from China and other questionable locations and a number of fake Shark websites.

Other sellers of Shark watches who are not authorized by Shark, would be counterfeits or of dubious origin. These watch knockoffs are not genuine and are not guaranteed by Shark. To ensure authenticity of your Shark timepiece, shop the official AU. E-commerce site only, www.thesharkwatchco.com.au

Don’t be fooled always demand only genuine authentic Shark products.

 

WARRANTY & MAINTANANCE

+ Do my watches come with a warranty?

Yes at Shark we offer a full extended 2-year warranty from date of purchase. The warranty covers material and manufacturing defects for two years. Shark 2 year warranties are only honored with a copy of the valid warranty certificate issued from us at time of purchase.

+ How long will the battery of my new watch last?

A watches battery life varies usually from two to five years depending on the type of movement that operates the watch and the number of functions the watch has .For example the battery of a watch that has an illuminated LED display and multiple functions will not last as long as a standard single function no LED watch. When the seconds hand starts jumping or the watch seems to be losing time regularly, it is usually time to have the battery replaced by a watchmaker.

+ Can I have my watch repaired if it gets damaged?

If your watch breaks or gets damaged for any reason at all, simply contact us at store@thesharkwatchco.com.au with any repair issues or questions and we can advise you on the best action to take.

+ What type of movement is used?

All our Shark watches use only genuine Japanese Miyota Precision Quartz Movement which is one of the most well known in the industry and considered the standard for quality watchmaking

+ What does 3atm mean?

Most Shark watches are water resistant up to 3ATM. This means they are suitable for everyday use (splash & rain resistant) but you should avoid direct contact or full immersion in water. Water resistant doesn't mean 100% waterproof.

+ What is the glass made of?

The glass we use for all our Shark watches is made from a hardened mineral crystal display glass that has a scratch resistant coating baked onto the glass surface.

+ What about wholesale & distribution?

SHARK WATCH CO offers a great business opportunity with a flexible policy regard Wholesale and/or Distribution. If you are interested in selling or distributing SHARK Brand Please Contact Us regarding your Wholesale and/or Distribution query and we will get back to you shortly.

OTHERS

+ What about sales and events?

We continuously offer cool deals, promotional prices, events & giveaways. Simply sign up to SHARK CLUB VIP newsletter for what’s on offer right now and to be kept up to date with private members only special offers

+ Do I have to order the Shark watch I like today… or will it still be available later?

Many of our watches only have 1 or 2 limited product runs for each collection and color … so sometimes once they’re gone, they’re gone forever. So when you have found a watch you like, it’d be in your best interest to order it now while it’s available and in stock and or you might never get another chance.

+ If the watch I like sells out, will you ever make more of them later?

No. When we say limited edition, we mean it. That’s why each one of our watches comes with a certificate of authenticity and a specific model number so you KNOW that this collection was truly produced in a limited, set quantity.

+ Discount codes and price adjustments

Who doesn't love a Sale! Because our sales are only temporary, not a permanent price change, we are unable to honor any price adjustments after they have expired and coupon codes must be entered at the time of purchase, no adjustments can be made if a code is not entered at the time of purchase and order processing.

+ I am a blogger, are you interested in working with?

We are always interested in working with bloggers and influencers who love our products. If you'd like to chat to us about a collaboration, please contact store@thesharkwatchco.com.au

+ How do I sign up to receive promotional emails?

Signing up for Shark Club emails is easy. Click here to sign up and be the first to hear about our VIP offers and special member’s latest styles and offers.

CONTACT US

+ How do I contact your Customer Service department?

If you have any questions concerning your order or encounter any questions or problems, please contact us through store@thesharkwatchco.com.au , we are here to help.

+ What if I have a suggestion, request or feedback?

We welcome all feedbacks and/or suggestions. Please don’t hesitate, simply Contact Us and we will get back to you as soon as possible.

Shark club membership